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FAQ

How do I know when my order was shipped or when I can expect to receive it?
Once the art is ready to ship, you will receive an email with shipping information. The orders are shipped internationally in most cases and must clear customs, so shipping time can take about 3 weeks. Please be patient! Yet, if you feel like it has gotten lost … email us and we will do our best to track it down!


What is the best way to contact Medessan?

The best way of contacting us is via email but if you are more comfortable talking, give us a call at (224) 830-7023. If you leave a message, we'll get back within 24 hours. However emailing will ensure a quicker response.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. All online transactions are handled with industry-standard SSL encryption. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff.


IF YOU HAVE ANY OTHER QUESTIONS OR CONCERNS, PLEASE DO NOT HESITATE TO CONTACT US AT ANY TIME.